['Privacy Policy\n\nWelcome to our online platform operated by SwiftServe UK Ltd. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This privacy policy explains how we collect, use, and safeguard the personal information you provide when using our food delivery services, including our website, mobile applications, and customer support channels.\n\n1. Information We Collect \nWe collect various types of information to provide and improve our services, including:\n\n- Personal Identification Information: name, address, phone number, and email address when you register or place an order. \n- Payment Information: payment card details processed securely through third-party payment processors. \n- Delivery Information: delivery address and contact details to fulfill orders accurately. \n- Usage Data: information about how you interact with our platform, such as pages visited, orders placed, and app activity. \n- Location Data: real-time location information for order tracking and delivery purposes, with your consent. \n- Communication Records: correspondence with customer service for support and feedback.\n\n2. Use of Your Information \nWe use your information to: \n\n- Process and deliver your food orders efficiently. \n- Manage partnerships with restaurants and couriers. \n- Provide real-time tracking and notifications. \n- Improve and personalize your user experience. \n- Conduct customer support and respond to inquiries. \n- Comply with legal obligations and resolve disputes. \n- Send administrative communications related to your account.\n\n3. Legal Basis for Processing \nOur use of your personal data is based on legitimate interests to operate our services, with your consent where required, or to fulfill contractual obligations when you place an order. We also process data to comply with legal requirements.\n\n4. Data Sharing and Disclosure \nWe do not sell your personal information. However, we may share your data with:\n\n- Partner restaurants and delivery personnel solely to facilitate order fulfillment. \n- Trusted third-party service providers assisting with payment processing, IT services, and analytics, under strict confidentiality agreements. \n- Legal authorities when required by law or to protect rights and safety.\n\n5. Data Retention \nWe retain your personal data only as long as necessary to provide our services, fulfill legal obligations, resolve disputes, or enforce agreements. Data no longer required is securely deleted or anonymized.\n\n6. Your Data Protection Rights \nUnder applicable data protection laws including GDPR, you have the right to: \n\n- Access the personal data we hold about you. \n- Request correction of inaccurate or incomplete data. \n- Request deletion of your personal data, subject to certain exceptions. \n- Object to or restrict the processing of your data. \n- Request data portability to receive your information in a structured format. \n- Withdraw consent at any time, without affecting prior processing.\n\nTo exercise these rights, please send a written request to our physical address.\n\n7. Security \nWe implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our platform uses secure encryption methods for data transmission where applicable.\n\n8. Cookies and Tracking Technologies \nOur platform uses cookies and similar technologies to enhance functionality, analyze usage, and tailor your experience. You can control cookie usage through your browser settings. Refusing cookies may affect certain features.\n\n9. International Data Transfers \nYour data may be processed within the United Kingdom and any other countries where our processors operate. We ensure adequate safeguards are in place to protect your data when transferred internationally in compliance with applicable laws.\n\n10. Children’s Privacy \nOur services are intended for users aged 18 and over. We do not knowingly collect personal information from children under 18.\n\n11. Changes to This Privacy Policy \nWe may update this policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review it periodically.\n\nContact Us \nIf you have questions or concerns regarding this privacy policy or our data practices, please contact us at our office:\n\nSwiftServe UK Ltd \n47 Kingsland Road \nSuite 3B \nLondon, Greater London \nE2 8AG \nUnited Kingdom\n\nPhone: +44 20 7946 0857\n\nThank you for trusting our online platform. Your privacy is important to us.', 0.001464, 'gpt-4.1-mini']